Terms of service

Terms of Service

This website is operated by Paletrace. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Online Store Terms
You agree not to use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction.

Product Information
We make every effort to display our products as accurately as possible. However, actual colors, finishes, and product appearance may vary slightly depending on your screen and the handmade or custom nature of the item.

Personalization
Customers are responsible for ensuring that all personalization details submitted at checkout are correct. Paletrace is not responsible for errors resulting from incorrect information provided by the customer.

Orders
We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, incomplete, or violate our policies.

Pricing and Availability
All prices are subject to change without notice. We reserve the right to modify or discontinue products at any time without notice.

Shipping
Processing and delivery times are estimates only. We are not responsible for delays caused by shipping carriers, customs, weather, or other events beyond our control.

Returns and Refunds
Please review our Return & Refund Policy for full details. Because our products are personalized and made to order, returns or exchanges are not accepted unless the item arrives damaged, defective, or incorrect.

Intellectual Property
All content on this website, including text, images, graphics, logos, and designs, is the property of Paletrace and may not be used, copied, or reproduced without written permission.

Limitation of Liability
Paletrace shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Changes to Terms
We reserve the right to update or replace any part of these Terms of Service at any time. Your continued use of the website following any changes constitutes acceptance of those changes.

Contact
Questions about the Terms of Service should be sent to support@paletrace.com